General Topics

Q. The installation process is very long.
A. "it just takes forever"
Please make sure that no other applications are running when installing Virtuosa. Other running programs can interfere with the installation process, slow your computer down and sometimes lead to greater conflicts. Make sure all other applications are closed before launching the installation of Virtuosa.

Q. The visualizations are not working properly.
A. Please make sure your video card drivers are up to date. Check first, download and install the latest video card drivers on the manufacturer's website, they might be outdated. This can resolve many issues with video cards.

Q. I have problems reading files (no sound with video or cannot play some formats correctly, there are glitches or hickups).
A. These problems can arise when you either do not have the codecs (see Glossary) installed, that they are not correctly installed or that you do not have the latest version. For example, in order to play Divx movies, you need to download the latest codecs on divx.com. Sometimes this can cause the audio or video quality to be degraded or with hickups. Please make sure you have the latest codecs from the respective developers. For additional file formats, check our File Format Plugins section.

Q. How can I connect my computer and my HiFi ?
A. "I would like to play music on my stereo sound system, but it seems complicated"
Well, the good news is that it is very easy. You just need to visit our Guided Tour about Digital Media. Everything is explained step-by-step.

Q. How can I import many files at once ?
A. "I have now downloaded and installed Virtuosa. I have a large collection of mp3 files (most of my CDs!) and they are stored on my hard drive with the path 'D:\Songs\Artist\Album\*.mp3'. Can I add all these to the Music Library automatically or do I have to add each album individually?"
If you go in File/Import in the Virtuosa menu, you should be able to import folders and sub-folders as well. This will allow you to automate the processes of importing large collections of tracks.

Q. Can Virtuosa burn all files onto Audio CDs ?
A. Virtuosa will burn all supported audio files on blank Audio CDs as long as it is not limited by individual files' DRM settings (please refer to the built-in Help document within Virtuosa for more information about DRM files).

Q. How can I install Virtuosa updates when I have a registered version ?
A. "I would like to install a new Virtuosa update on my computer, but I am afraid to remove the registered version"
Simply install new updates whether trial or full versions on your existing one. During the installation process, Virtuosa will recognize and preserve your previous settings (registered or not), preferences, playlists and database automatically.

Q. CD burning error GcdWrite ()Failed with = 00000004 h.
A. "When I try to burn a CD I get the following error message : "Error GcdWrite ()Failed with = 00000004 h.""
With some CD burners and OS configurations there can be a buffering flow problem when decompressing the tracks and burning them onto CD. Our technical team is trying to resolve the problem. In the meantime, the best way to successfully burn audio CDs is to convert the tracks to the Wav format in 44.1 khz and 16 bits stereo and to burn the wav files. That way, the computer does not need to do the decompression phase which seems to create the buffering flow problem. It can also be a good idea to lower the CD burning speed to 1X in the CD burning options.
Follow these steps :